Employment Opportunities

Employment Opportunities
Current vacancies as at August 29th, 2014

 

Marketing Assistant Sales Statistics and E-commerce Support

Job Summary:

Responsible for generating weekly, monthly sales reports and quarterly sales incentive.  Attends to sales via the e-commerce site, monitors competitors advertising activities, and ensures marketing data integrity.

  • Generates reports inclusive of Weekly Product Sales Monitor, Monthly Branch Performance Data, and Quarterly Sales Incentives.
  • Provides support for E-commerce Sales
  • Filling of Orders
  • Dispatching of Orders
  • Processing Returns
  • Handling Customers Queries.
  • Reviews Data captured from Visual Needs Assessment forms for accuracy.
  • Check daily newspapers for FOL’s competitors press Ads and cuts out same for review and filing.

 

EDUCATION/CERTIFICATION

  • Certificate in Marketing or Business
  • Five (5) GCE O’Level passes grades A or B or CXC passes Grades I or II, including Mathematics and Principles of Business.
  • Proficient in Excel Spread Sheets

 

EXPERIENCE REQUIRED

  • Experience in retail customer service

 

SKILLS/ABILITIES:

  • Computer literate
  • Strong analytical skills
  • Good communication skills
  • Excellent time-management skills
  • Excellent organizational skills.

 

Marketing Manager

Job Summary:

The purpose of the role is to plan and implement Sales and Marketing strategies and tactics so as to ensure that Ferreira Optical meets its targets for Sales growth, Business Expansion and Customer retention.

Major Duties include:

  • Develops and implements an annual Marketing Plan for the company that addresses various strategic issues including Branding, Business Expansion, Sales growth, Positioning and Customer Retention
  • Develops a Customer Intelligence Framework (CIF) to inform various marketing promotional Campaigns
  • Ensures that the company’s online presence – Website, Facebook, YouTube, Twitter, etc. – employs best technology and effectively engages our customers
  • Ensures that Communication and Pricing Strategies are appropriate for our positioning
  • Effective management of inventory for frames and miscellaneous items
  • Maintains and grow the relationship with corporate partners such as Insurance companies, Industrial companies, and other contract arrangements.

 

Qualifications and Requirements:

  • Bachelor’s degree in Marketing
  • Minimum of five years’ experience in a senior marketing position
  • Proficiency in Microsoft Office Suite
  • Excellent Communication skills, written and oral
  • Strong critical thinking, project management, analytical, technical and holistic skills
  • A passion for Customer Service.

 Please submit an updated Curriculum Vitae by Monday 01 September, 2014

 

 

Customer Service Manager

Job Summary:

The Customer Service Manager is responsible for providing leadership to Ferreira Optical Limited’s Customer Service programs so as to ensure a high standard of Customer Service delivery both internally and externally.  This includes the reviewing and enhancing the programs to ensure effectiveness and relevance, development of service recovery programme and recruitment of suitable Customer Service staff.

 

Major Duties include:

  • Develops and Implements a Customer Service Recovery approach that addresses and resolves customer complaints in a standardized manner leading to customer satisfaction
  • Conducts in house training for all new recruits and in conjunction with other relevant departments organizes orientation and other relevant training for new customer service staff
  • In conjunction with other department managers, arranges annual refresher training for front line staff which covers Quality Customer Service, Sales and Marketing, Accounting, Dispensing, etc
  • Designs, conducts and analyzes findings of customers and employees surveys
  • Makes recommendations to address areas of concern and spearhead efforts to implement approved strategies.

 

Qualifications and Requirements:

  • A first degree in Customer Service, Marketing, Business Administration or Social Science
  • Experience and success as a Trainer
  • Passion for providing excellent Customer Service
  • Minimum of five years’ experience in a Customer Service environment
  • Proficient in MS Office Suite – Excel, MS Word, Power Point and Access
  • Good communication, interpersonal and organizational skills
  • Possess a valid Drivers’ License
  • Ownership of vehicle is an asset.

 

Please submit an updated Curriculum Vitae by Monday 01 September, 2014