Employment Opportunities

Employment Opportunities
 
JOB TITLE:
Trainee Customer Service Representative (Trincity Mall)
REPORTS TO:
Branch Administrator
PROBATION PERIOD:
 6 months. Should performance be satisfactory, employee would be confirmed and promoted to the Customer Service Representative II
JOB SUMMARY: 
Responsible assisting patients in the selection of frames and lenses as per their optical, prescription and cosmetic requirements and providing support duties for the Branch.
ESSENTIAL DUTIES and RESPONSIBILITIES
  • Assist Customers with selecting frames and lenses as per prescription and cosmetic requirements and meeting individual sales targets.
  • Writing up job cards for customer and patient jobs.
  • Preparation of Charge Bills, Statements and quotations for customers.
  • Contact lens instructions
  • Dispatching and receiving jobs and contact lenses.
  • Putting patients on Auto Refractor, Inter ocular Pressure Machine and Visual Field and taking readings.
  • Making appointments for:- Eye Examinations, Contact Lens Fitting, contact Lens After Care and Visual Field Analysis
  •  Arranging the frames and display areas as per merchandising standards and ensuring that work area and counters are always clean and tidy.
  • Filing patient card, Rx forms and other documents.
  • Ordering, follow up and pricing of contact lenses.
  • Ordering stationery and supplies
  • Assist with monitoring of stock levels of sunglasses, frames, contact lens solutions and other products and accessories and reordering when necessary.
  • Cashing]
  • Banking
  • Compiling Reports
  • Other related duties.
QUALIFICATIONS and/or EXPERIENCE
CXC or GCE subjects including Mathematics and English or one year related experience and/or training; or equivalent combination of education and experience.Training in the following  areas:- Product Training, Basic Optics including frames, lenses, prescription, use of Auto refractor, Visual machine and Inter Ocular Pressure Machines.  Effective Quality Customer Service (EQCS) , Sales, Company and Branch Procedures.
Send your Resume to:  hro@ferreiraoptical.com  unsuitable applications will not be acknowledged.
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